When hiring from Hiring Outfit Pty Ltd  you are declaring that you accept all terms and conditions listed below, and thus are agreeing to abide by our rules and procedures accordingly. Hiring Outfit Pty Ltd reserves the right to change said terms and conditions at its discretion without notice.

Hire Period:
Our standard hire period is 3 days (Friday- Sunday). Please note, if an extended hire period is required this can be arranged with notice prior to payment. 

Garments are sent out as early as possible, please note this time frame can vary dependent on the garment and demand. 

However, please be assured you will have your garment before your event date.
 

Express postage:
Please be advised that if you have rented a garment via express postage, you will receive a tracking notification via the email provided. Therefore, it is important to check your emails regularly. Information regarding postage will be provided to you via instagram direct messages. Please note that if a garment is returned late, meaning anytime after 4pm on Monday. Late fees of $20 a day will be incurred. 

 

Additionally, postage fees vary depending on the size of the garment, and is left to the discretion of Hiring Outfit Pty Ltd, in accordance with standard Australia Post regulations. 

 

Pick ups:
For the collection of your hire, you will be notified when the garment is ready for collection (we strive to ensure that this is organised as early as possible). Accordingly, we arrange a pick-up time with you the week of your hire.

 

Booking Process:
To book a garment, you must contact our “lets chat” tab (bottom right of your screen) on our website, and we will get back to you ASAP, please keep an eye out on your chat tab as you await our response.

 

This is to ensure the most personalised service is provided, where we can assist with sizing and availability. We find this to be the most accomodating approach for our customers.

To secure a garment, we require either a deposit amount which will be specified for each garment, or full payment.

Please notify us if you are to change your Instagram handle, to ensure we are able to trace your booking.

 

A credit note will be offered in circumstances where notice of such changes is not provided.

Refunds will not be available.

Cancellation fees:
For a change of mind, we are able to offer a store credit if we are provided notice within 14 days from the date that the garment is booked for. Refunds are not provided.

Notice provided less than 2 weeks prior to the booking date will result in a 50% cancellation fee. In instances where a partial deposit is provided, the partial deposit will compensate for the late cancellation fee. Please note this before proceeding with your booking.

 

Drop off returns:
Return days for Melbourne pickups are Sunday or Monday night, anytime before 11:59pm. This timeframe is fixed unless discussed and organised prior to payment.

If a garment is not dropped off on time, this will result in $20/day fee.

Damages:
When hiring our garments it is expected that they will be treated with the utmost care and respect. Any damages that occur whilst the garment is in your possession (including but not limited to stains, rips, pulls or tears) will be required to be compensated for.

In circumstances where an item is damaged beyond repair, you will be required to pay the full RRP of the item.

Sizing and Styling Issues:
If you receive your garment and their is an issue with sizing/style, the garment must be returned before Friday 4pm (drop off or express postage) in order to receive a credit note. Failure to do so will result in no store credit being offered.

It is the customers responsibility to try on the garment and determine whether the size and style is suitable in time. A store credit will not be provided in circumstances where we are not notified before Friday 4pm.

For express postage returns in these circumstances, it is vital to provide us with the tracking number of the garment to qualify for a store credit.

 

Store credits:
Store credits are valid for 1 year from the date of issue. All of the above policies are to be abided by when using your credit note.